Shipping Information

Shipping Information

 

1. What is the delivery lead time for my order?

  • You will receive an order confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed.


2. My order is not here yet. What should I do?

  • If your items still not arrived and more than 5 working days from the date your order was shipped. please do not hesitate to contact us at onlinesales@kwftea.com or call us at 03 – 4291 6891.
  • Office Hours : Weekdays : 8.30am – 5.30pm ; Saturday : 8.30am – 1pm


3. Do we ship internationally?

  • Yes, currently we ship internationally.


4. Who are our logistic partners?

  • Orders are shipped via Pos Laju or Skynet or KWF (our company self-delivery) .


5. How we calculate the shipping rates?

  • Malaysia : All shipping rates are calculated via flat rate.
  • International Country: Shipping rates are based on your country / region.

 

6. Track your orders?